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Shipping Policy

1. Processing your order

An email confirmation is sent to your email address after placing your order, please keep this email as proof of your purchase.

 

2. Shipment Processing Time

Processing time refers to the time it takes for us to prepare your order for shipping.

After your payment is authorised and verified, all orders are processed within 5 days. We will contact you for some reason there are any delays.

However, some orders may ship within as few as 2 days, and some may take up to 14 days.

 

3. Shipment locations

North Queensland Equipment does not ship internationally currently. We ship domestically anywhere in Australia only.

 

4. Shipment Rates and Delivery Estimates

We endeavour to get your order to you as efficiently as possible. Once your orders in placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. North Queensland Equipment make every effort to fulfil your order and delivery estimates every time, any delays by third parties is simply out of our hands.

 

Please note:

  1. Business day means Monday to Friday, except public holidays.
  2. Orders are not shipped or delivered on weekends or public holidays.
  3. Date of delivery may vary due to various freight company practices, delivery location and method of delivery.
  4. When placing the order, we consider these factors when calculating the estimated delivery date.